Where Are All My Cell Phone Savvy Superstars?? in Phoenix, AZ at Staffmark

Date Posted: 5/19/2017

Job Snapshot

Job Description

Branch ID: 5114

Pay Rate/Salary: $15.50-16.50 / Hour
Are you a Dynamic Customer Service/Tech Support SUPERSTAR?!? Are you seeking a new career opportunity? This may be the opportunity for you?!? We are partnered with an excellent company in the North Phoenix area. This company is a forward thinking, technology focused call center in need of excellent customer service agents to join their team. This is a DIRECT HIRE opportunity!! Day one you will be an employee and start reaping the benefits. Here are just a few of the perks!!!

  • Excellent Pay!

  • Medical Benefits!

  • Paid time off!

  • Growth Opportunity!

  • Fun and relaxed work environment!

  • Tuition reimbursement!

  • In this position you'll provide outstanding customer service and technical support to customers on the phone or via messages through web chat and email. You will get to work one on one with customers, walking them through their technical problems and finding solutions. The job is fun, it's challenging and personally and professionally rewarding! You will be a technology super hero - a patient, go-to expert helping customers with everything from smart phones to laptops and tablets!

    Is this you?

  • Excited to touch and explore new technology

  • Have an unquenchable curiosity about how personal technologies work and connect with one another

  • The person friends and family turn to for tech solutions

  • Early adopter of new apps and technology

  • Always curious to understand the latest bugs and solutions in newly released operating systems

  • Personable, patient, and empathetic

  • Teacher who enjoy solving technical problems

  • Comfortable meeting and talking to people

  • Always willing to help

  • Job Requirements

    �Working knowledge or ability to learn multiple hardware platforms and operating systems, including: Windows, Android, Blackberry OS and, Apple iOS, wireless technology, wireless equipment and applications
    �Ability to troubleshoot reported problems on hardware, software, OS, applications and device compatibility
    �Strong decision making and problem solving skills
    �Excellent computer skills (of course)
    �Excellent voice and interpersonal communication skills
    �Ability to retain the detailed information needed to solve complex problems
    �Good organizational skills and the ability to multi-task
    �Comfort with Web-based tools and search engines
    �Patience to adapt to varying customer knowledge and skill levels
    �Minimum of 1 year of experience with complex problem solving
    �Minimum of 1 year of experience delivering great customer service
    �Bilingual (Spanish/English) skills not required, but a big plus

    To apply, please send your resume to jordan.olinger@staffmark.com