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Relationship Manager - Valley Cottage, NY

Branch ID: 5101

Contact: jennifer.kares@staffmark.com

Pay Rate/Salary: $60.00 - $70.00

Junior Relationship Manager

A Junior Relationship Manager is responsible for supporting the relationship management team in getting new sales accounts and expanding the business relationship with existing clients through new product and service offerings.

Responsibilities and Duties

The Junior Relationship Manager will serve as a “sales” assistant working with other departments to ensure client onboarding and requests are completed in a timely and effective manner.

Client Onboarding: provide post-sales support to the sales and relationship management teams

  • understand the customer's requirements and ensure all documentation is complete before submitting change and/or new business requests

  • suggest a product or service based on customer requirements

  • demonstrate/provide training on products and services

Day-to-day Client Support: manage multiple bank assignments and client day to day activity

  • maintain cordial and long-lasting relationships with customers

  • address questions and/or issues from the customer as escalated by the client success or implementation teams

  • retain existing customer-base

  • ensure premium services to high net-worth or premium customers

  • coordinate with other departments

Administrative duties include:

  • schedule appointments with clients through phone calls or meetings

  • serve as point-of-contact for client requests

  • set-up and maintain account information in Salesforce

Participate in ad hoc projects, as needed: client onboarding/conversions; transmission platform conversions; accounting system conversions; and client historical data gathering

Qualifications

  • High School Diploma

  • Bachelor's or associate's degree, preferred.

  • Experience of 1-3 years in account management, preferred

  • Excellent communication skills: interpersonal, written and spoken

  • Ability to prioritize and organize multiple tasks with excellent follow-up

  • Ability to work independently with maximum effect; but also work well with others

  • Provide superior customer service to internal and external clients

  • Must be a strong leader who is able to solve problems creatively and efficiently

  • Must be comfortable using technology and be able to explain it to others

  • Must be detail-oriented


Requirements:
Must have 2-5 plus years of experience working as an administrative assistant

About Staffmark

The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.

Job ID:
100922

Branch ID/Name:
5101

Location:
Valley Cottage, NY

Category:
Admin - Clerical

Job Type:
Direct Hire Position
Industry
Admin - Clerical

Posted:
5/22/2019

Apply for this Position

Relationship Manager

City, State or Zip Code: Valley Cottage, NY

Position Type: Direct Hire Position

Date Posted: 5/22/2019