Administrative Specialist - Little Rock, AR
Branch ID: 5073
Pay Rate/Salary: $13.00 - $15.00
This customer service position handles a wide variety of tasks requiring high attention to detail, accurate data entry, and effective prioritization and escalation of administrative issues. This position also provides backup support to agents and account managers.
The Administrative Specialist/Group Service Coordinator shall conform to applicable corporate policies and procedures, uphold ethical standards and exemplify corporate values. Specific job duties include, but not limited to:
Process all client enrollments, terminations, and changes in a timely and efficient manner with 100% accuracy.
Acquire Health/Life insurance license once requested
Ensure all external & internal communications are handled promptly and in a professional manner.
Maintain filing systems with 100% accuracy
Perform various data entry, account audits, etc. with diligence
Obtain proficiency with the agency's Benefit Administration system and all other resources.
Maintain data accuracy within the agency's Account Management System.
Prepare various documents as required, e.g., letters, reports, memos, cards, etc.
Answer phones- take and forward messages for all departments (group effort phone process).
Assist clients with benefit inquiries, claims issues, benefit verification, etc. Escalate issues to account management when appropriate.
Prioritize workload, escalate issues as needed, and build working relationships with other departments.
Schedule meetings as requested.
Prepare and update itineraries, agendas, phone, contact lists, and vacation calendar.
Assure discreet handling of all company business.
Always maintain compliance with HIPPA regulations
Attend training sessions and seminars.
All other duties as required.
Educational and experience requirements include: High school diploma, plus a minimum of two years of proven office/secretarial or clerical experience. Bachelor degree preferred Possess computer skills and have a strong working knowledge of the following programs: Microsoft Office 365 products including Outlook, Excel, Word, PowerPoint, and SharePoint, as well as Adobe Acrobat. Proficiency in Excel preferred Experience in group benefits or another area with the insurance industry preferred Must have excellent communication skills, both written and oral. Must have strong organizational skills, multitasking capabilities, attention to detail and interpersonal skills. Knowledge of office routines and business machines.
The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.
Little Rock, AR
Admin - Clerical
Temp to Hire Position
Admin - Clerical
Apply for this Position
City, State or Zip Code: Little Rock, AR
Position Type: Temp to Hire Position
Date Posted: 6/11/2019