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Customer Care Agent - Austin, TX

Branch ID: 5427

Pay Rate/Salary: $14.50 - $15.50

Staffmark is seeking friendly and energetic Call Center Agents to fill our customer care opening at a mid-sized call center in North Austin! The Customer Care Agent will be responsible for researching, troubleshooting, and providing resolutions to benefit inquiries from clients, members, providers, and pharmacies on all benefit topics. Training will be provided.

Start Date: 9/24/19

Training Hours (9/24/19- First week of November): Monday- Friday 8am - 4:30pm

After Training: Monday- Friday 10:00am-6:30pm with weekend rotation every 6 weeks.

This is a great opportunity for an energetic agent who can work in a team environment to grow and maintain business while being in a fun and rewarding environment.

Daily duties:

  • Research and analyze claims using multi-layered benefit resources

  • Troubleshoot to resolve issues - including research across systems and combining that information to determine correct resolution

  • Communicate prior authorization, exceptions, and appeals processes

  • Effectively communicate turn-around-times, status, eligibility, and other applicable details of benefits

  • Act as pharmacy help desk to aid pharmacies in submitting claims

  • Inform members on how to use their benefit (I.e. participating pharmacies, best utilization of their benefit, formulary explanations, patient pay amounts, benefit restrictions, and other information)

  • Protect all personal health information and abide by all HIPAA regulations and confidentiality requirements

  • Other duties as required

If you fit the requirements, please reply with your resume or call us now!! 512-342-9937

-High school diploma or equivalent. -Ability to prioritize and multi-task. -Ability to balance quality with speed. -Excellent critical thinking, problem solving and research skills. -Professional business acumen (attendance, policy adherence, attitude and behavior). -Drive to learn new skills and willingly share knowledge with others. -Affinity for delivering outstanding service. -Ability to work as a team to meet group goals and objectives. -Excellent communication skills - written, verbal/presentation and active listening. -Ability to navigate multiple systems efficiently and effectively on each contact.

About Staffmark

Staffmark makes all employment decisions without regard toward race, color, religion, sex, age, disability, national origin, ancestry, citizenship, marital status, gender identity, sexual orientation, status in regard to public assistance, veteran status, genetic information, disability, or membership in other legally protected classes. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Staffmark is an E-verify employer.

Job ID:

Branch ID/Name:

Austin, TX

Customer Service

Job Type:
Temp to Hire Position
Customer Service


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Customer Care Agent

City, State or Zip Code: Austin, TX

Position Type: Temp to Hire Position

Date Posted: 8/13/2019