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Customer Service Representative - Franklin, TN

Branch ID: 5012

Pay Rate/Salary: $14.00 - $14.00

Staffmark has a great opportunity with a growing healthcare company as a Customer Service Representative in the Franklin / Cool Springs area. If you have great communication, excellent customer service skills, and experience in Microsoft Office programs, Staffmark would love to speak with you!!!

***Please apply before Thursday, July 11th for consideration!***

Title: Customer Service Representative

Type: Temp to Hire ; Full-time (90 days)

Pay rate: $14/hour

Shifts: Available shifts vary between the hours of 7:00 a.m. and 9:00 p.m.

Location: Franklin / Cool Springs area

Primary Responsibilities:

  • Identify, evaluate and prioritize caller needs, questions and concerns.

  • Formulate plans of resolution and respond appropriately and efficiently.

  • Maintain and restore customer satisfaction and partner with other teams as needed.

  • Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.

  • Proactively educate caller on program benefits.

  • Meet or exceed established call center metrics, attendance standards and quality levels.

  • Use computer tools to accurately process and document information.

  • Develop rapport with callers and appropriately adjust communication style.

  • Provide accurate information about company's programs and services.

  • Escalate issues internally and follow up on escalated issues.

If you are interested in this opportunity, please email your resume to

High school diploma or GED. At least 1 year of previous customer service experience. Intermediate Microsoft Office skills required.

About Staffmark

The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.

Job ID:

Branch ID/Name:

Franklin, TN

Health Care

Job Type:
Temp to Hire Position
Health Care


Apply for this Position

Customer Service Representative

City, State or Zip Code: Franklin, TN

Position Type: Temp to Hire Position

Date Posted: 6/21/2019