Job Search


   Back to Results

Tech Support Representatives - Houston, TX

Branch ID: 5052

Pay Rate/Salary: At least: $16.50

Asurion Direct TV Tech Support position $16.50 (Full Time/Direct Hire)

CLICK LINK BELOW TO APPLY!

https://interview.harqen.com/interviewnow/59989/7083

The role of Protection Plan Premier Expert is responsible for supporting the mission of Asurion by providing comprehensive customer service through troubleshooting various consumer electronic products. These may include laptops, tablets, desktop computers, home theater systems or additional issues with equipment covered under the protection plan. Technical support may also include programming and/or DTV equipment issues.

A PPP Expert will answer a wide array of questions that range from general to complex, providing education on self-resolution, value-added services, and diffusing frustrations by providing options and solutions.

Additional duties include answering customer questions regarding product registration under the protection plan, resolving issues in relation to protection plan coverage and/or claims, warranties, servicing products, accurately determining entitlement under the plan, and setting up service options.  Providing an outstanding customer experience for our Premier Protection Plan customers.

CLICK LINK BELOW TO APPLY!

https://interview.harqen.com/interviewnow/59989/7083

ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Professionally handle incoming requests from Premier Protection Plan customers and ensure that issues are resolved both promptly and accurately.
    • Provide premier customer service experience for every customer.
    • Provide a wide range of technical support relating to personal consumer electronic products covered under the plan- including Laptops, tablets, desk top computers, home theater systems or any other covered equipment.
    • Gathering information from customers to identify root causes of customer problems and/or dissatisfaction. Determining appropriate courses of action to ensure the result is a win-win outcome. Document customer interactions and outcomes in the appropriate customer relationship management system (CRM).
    • Providing accurate product information and serving as a knowledgeable resource for the customer while being a champion of the DIRECTV programming and explaining and offering all available options to customers to allow them to gain the most out of their DIRECTV viewing experience.
    • Assist with DTV programming and package changes, and effectively upsell appropriate products and services.
    • Process Warranty and Plan claims.
    • Meeting or exceeding monthly performance objectives.

CLICK LINK BELOW TO APPLY!

https://interview.harqen.com/interviewnow/59989/7083

QUALIFICATIONS

    • MUST be willing to work ANY schedule ANY day of the week. Asurion assigns schedules, you are not able to pick your shift or days off. These schedules include either an overnight shift between 7pm and 4 am or an 8hr shift between the hours of 6am-11pm
    • Good knowledge of consumer electronics hardware, software and peripherals.
    • Excellent customer service skills.
    • Strong ability to de-escalate dissatisfied customers. 

CLICK LINK BELOW TO APPLY!

https://interview.harqen.com/interviewnow/59989/7083


Requirements:
MUST be willing to work ANY schedule ANY day of the week. Asurion assigns schedules, you are not able to pick your shift or days off. These schedules include either an overnight shift between 7pm and 4 am or an 8hr shift between the hours of 6am-11pm ◦Good knowledge of consumer electronics hardware, software and peripherals. ◦Excellent customer service skills. ◦Strong ability to de-escalate dissatisfied customers. 

About Staffmark

Staffmark makes all employment decisions without regard toward race, color, religion, sex, age, disability, national origin, ancestry, citizenship, marital status, gender identity, sexual orientation, status in regard to public assistance, veteran status, genetic information, disability, or membership in other legally protected classes. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Staffmark is an E-verify employer.

Job ID:
103059

Branch ID/Name:
5052

Location:
Houston, TX

Category:
Customer Service

Job Type:
Direct Hire Position
Industry
Customer Service

Posted:
6/29/2019

Apply for this Position

Tech Support Representatives

City, State or Zip Code: Houston, TX

Position Type: Direct Hire Position

Date Posted: 6/29/2019