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Customer Service Representative-Aerospace - Corona, CA

Branch ID: 5898

Pay Rate/Salary: $20.00 - $24.00

Aerospace company in Corona is seeking a Customer Service Rep!

Send your resume to IEProfessional@staffmark.com for consideration!

Position Summary

Improve levels of customer satisfaction in all facets of customer service consistent with business goals. Acts as liaison between company and customer to ensure excellent communication and customer relations are sustained. Maintain a professional image while answering customer inquiries and resolving outstanding concerns.

Principal Activities

  • Builds long-term relationships with new and existing customers
  • Contributes daily to team success by displaying a positive attitude while assisting customers and employees
  • Answers customer inquiries in person, on the phone, and through email
  • Supports customer visits and coordinates cross organizational resources
  • Provides customers with price and delivery to fulfill RFQ's
  • Follows up on outstanding quotes and converts to orders
  • Completes contract review, order entry and submits PO's for internal flow down execution
  • Accesses and maintains customer portals daily for assigned accounts
  • Displays empathy for customer concerns and handles situations in the best interest of the company and customer
  • Researches and resolves pending items, customer concerns and complaints in a timely manner
  • Coordinates with internal departments to support expedite requests and create recovery plans for delinquent orders
  • Performs backlog audits and PO reconciliation for assigned accounts on a regular basis
  • Evaluates customer demand inquiries and mitigates risk for customers and the company
  • Maintains account specific work instructions for assigned customers
  • Updates forecasting module regularly to ensure appropriate demand loaded for assigned accounts
  • Assists Accounting and Shared Services with collection efforts
  • Complies with export compliance guidelines
  • Follows company policies and procedures
  • Actively supports Operating System and contributes to 6S initiatives

Send your resume to IEProfessional@staffmark.com for consideration!

CANDIDATE REQUIREMENTS

Education & Experience

  • High school diploma/equivalent
  • Bachelor's Degree from an accredited institution preferred

Send your resume to IEProfessional@staffmark.com for consideration!


Requirements:
Knowledge Skills & Abilities Five plus years of customer service experience with demonstrated accomplishments One year previous aerospace, manufacturing or related markets experience preferred Proficient with Windows and Microsoft Office Experience managing customer portals preferred Ability to multitask and manage time efficiently Demonstrates customer account ownership Strong verbal and written communication skills Fluent in English language, both oral and written communication. Demonstrates proficiency to read/write instructions, correspondence and memos with full comprehension Balances team and individual responsibilities Identifies and resolves problems quickly and accurately Ability to understand and relay company policies and procedures Displays dependability to position and team High level of accuracy with attention to detail and organization Maintains high ethical standards Basic understanding of U.S. Export requirements (EAR and ITAR) preferred Background in lean or six sigma preferred. Familiarity with ERP System (JDE) a plus

About Staffmark

Staffmark makes all employment decisions without regard toward race, color, religion, sex, age, disability, national origin, ancestry, citizenship, marital status, gender identity, sexual orientation, status in regard to public assistance, veteran status, genetic information, disability, or membership in other legally protected classes. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Staffmark is an E-verify employer.

Job ID:
106856

Branch ID/Name:
5898

Location:
Corona, CA

Category:
Customer Service

Job Type:
Temp to Hire Position
Industry
Customer Service

Posted:
9/11/2019

Apply for this Position

Customer Service Representative-Aerospace

City, State or Zip Code: Corona, CA

Position Type: Temp to Hire Position

Date Posted: 9/11/2019