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Customer Service Representative - Human Resources - Nashville, TN

Branch ID: 5012

Contact: nashville@staffmark.com

Pay Rate/Salary: $17.00 - $17.00

Staffmark is hiring for multiple Customer Support Representative positions for one of Nashville's leading healthcare companies. If you are looking for a new position in Human Resources, Staffmark would love to speak with you!

Job Details:

Title: Customer Support - Human Resources

Type: Temp-to-hire; Full-time

Shift: 1:00 P.M. – 9:30 P.M. or 3:00 - 11:30 p.m.

Pay rate: $17/hr / Benefits also available

Location: Donelson / Airport area

Training: Training is the first 8 weeks. Scheduled for 7:30 a.m. - 4:00 p.m..

*NOTE: There is a possibility your schedule will change to 1:00 - 9:30 p.m. or 3:00 - 11:30 p.m. after the training is complete*

Summary:

The HR Service Center Customer Support Representative is a member of the HR Service Center team, responsible for providing customer service and support to candidates, employees (active and inactive), managers, HR Field staff, and company vendors for questions, issues, and problems related to onboarding administration.

General Responsibilities:

  • Troubleshoot questions from field HR representatives and partnering service Groups regarding onboarding, background checks, adjudications, pre-adverse processing, rescinded offers, start date changes, candidate confirmations and candidate retriggers.

  • Provide immediate, timely, efficient support to Management, Talent Acquisition, HRIS, HR Business Partners, Hiring Managers, Employee Relations, PreCheck and other Service Groups.

  • Support enterprise-wide candidate confirmations by reviewing job description requirements, background check confirmations and determine hire action type with appropriate reason code.

  • Perform background check results and adjudication processing in accordance with associated policy, standards, and desktop procedures.

  • Facilitate 'second-day' entry of licensure and education, as well as upload background checks, adjudications and drug screens appropriately for all hired employees.

  • Review employees' current position within Onboarding to complete/update start date for all new hires, rehires and transfers appropriately per requests.

  • Respond to both phone and online inquiries from employees and managers to resolve questions/issues by navigating multiple computer systems to obtain information needed.

  • Perform required tasks in accordance with established service level agreements (SLAs).

  • Exceed established productivity and error rate metrics as outlined, trained and published by Management

Qualifications:

  • Bachelor's degree required
  • Previous experience in human resources is preferred but not required

  • Prior knowledge of HR concepts and terminology

  • Must be flexible, work well under pressure, and have the ability to readily adapt to change

  • Able to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity


Requirements:
-Bachelor's degree required -Knowledge of basic HR concepts preferred

About Staffmark

Staffmark makes all employment decisions without regard toward race, color, religion, sex, age, disability, national origin, ancestry, citizenship, marital status, gender identity, sexual orientation, status in regard to public assistance, veteran status, genetic information, disability, or membership in other legally protected classes. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Staffmark is an E-verify employer.

Job ID:
107621

Branch ID/Name:
5012

Location:
Nashville, TN

Category:
Customer Service

Job Type:
Temp to Hire Position
Industry
Customer Service

Posted:
9/24/2019

Apply for this Position

Customer Service Representative - Human Resources

City, State or Zip Code: Nashville, TN

Position Type: Temp to Hire Position

Date Posted: 9/24/2019