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Customer Service Technician - Hebron, KY

Branch ID: 114


Pay Rate/Salary: $11.00 - $14.00


Under limited supervision, the full-time Customer Service Technician will answer incoming customer calls, provide technical trouble shooting, additional training and guidance, and coordinate deliveries, repairs and returns for North America. Support sales and marketing with training and customer and product expertise. This person is responsible for taking a key role in delivering superior customer service for retaining customers, protecting company assets, regulatory reporting and contributing to improvements in the business.


  • Provide phone and online support for internal and external customer questions, comments, complaints related to diagnostic equipment
  • Provide basic operator assistance and general troubleshooting
  • Operate a ticket system for service call tracking
  • Document service calls maintaining records in alignment with FDA requirements
  • Provide 1st and 2nd level support and escalation if equipment exchange or repairs are needed
  • Perform order entry and processing functions
  • Track serial number, history of devices, warranty and service agreements
  • Create and provide service level reporting
  • Minor hardware repairs, mainly part swap
  • CRM and Help Desk ticket system tracking


  • Perform incoming inspections of equipment as needed

Assist with training of new associates

This is an exciting temp to hire opportunity with a great company. If you are interested or know someone who is, please call Staffmark TODAY to join our team of exceptional people at 859-341-5511 or visit us at

REQUIRED QUALIFICATIONS: *Bachelor�s degree or equivalent experience in a related field preferred. *2-4 years of experience in technical customer experience with PCs, LAN connectivity and phone troubleshooting, preferably within a phone support/IT helpdesk function. *Networking experience preferred. *Knowledge of optics and dispensing a plus. *Ability to effectively communicate and build effective working relationships with people at all levels of organization and from various backgrounds. *Strong verbal and written communication skills, customer focus and customer service attitude *Excellent interpersonal, problem solving, and analytical skills required *Experience with service and repair of electronic devices *Ability to work independently and as a member of a team *Experience with PCs, Word, Excel, PowerPoint, Access, SAP, general office equipment and customer service related tools and collateral required, experience with preferred *Ability to work in a fast paced environment and under certain time pressure, high flexibility & adaptability to changing priorities, considerable judgment and initiative to resolve any problems, make robust recommendations and / or escalate to the appropriate management level *Ability to effectively communicate and build effective working relationships with people at all levels of organization and from various backgrounds.

Job ID:

Branch ID:

Hebron, KY

Customer Service

Job Type:
Temp to Hire Position
Customer Service


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Customer Service Technician

City, State or Zip Code: Hebron, KY

Position Type: Temp to Hire Position

Date Posted: 6/27/2018