Help Desk Analyst - Irvine, CA
Branch ID: 3229
Pay Rate/Salary: $19.00 - $19.00
This is a temp to hire contract assignment where individuals will be Staffmark employees working onsite at Taco Bell for a term of up to one year.
About the Job:
Do you love helping people? Are you a great troubleshooter? Staffmark is looking for 5 Service Desk Analysts to work onsite at the Taco Bell corporate headquarters in the Restaurant Support Center Service Desk. This is a temp to hire contract assignment where individuals will be Staffmark employees onsite at Taco Bell for a term of up to one year.
Analysts are responsible for providing technical assistance and support related to POS systems, hardware, software and network issues; logging incident details; and gathering applicable information for escalations.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Provide first line analysis and resolution of escalated problems - To include using basic system operating commands to resolve software application problems as well as hardware problems
Troubleshoot first level calls as volume dictates.
All troubleshooting is completed remote; 90% via phone, 10% via email and chat support.
Defuse confrontational calls
Perform remote dial-in connection to resolve issues
Monitor the problem queue and help resolve outstanding issues (conducting outbound calling as appropriate)
Manage and prioritize work activities with minimal supervision to meet continuous deadlines which directly impact field operations
Follow up with vendor to assist with dispatching hardware/broadband issues and confirm break fix completion
Install, modify, and repair computer hardware and software
Install computer peripherals for users
This is a 24/7 call center. Currently seeking candidates that are available to work an afternoon or very early AM shift. Training will be on the day shift for two weeks. One weekend day off per week with two consecutive days off each week, unless requested otherwise.
Why Taco Bell?
We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with más!
Option to participate in Medical, Dental, Vision insurance plans
Temporary Referral Bonus Program
Paid Sick Leave
On-site gym with fitness classes and personal trainer sessions
On-site dining center & lounge (yes, there is a Taco Bell Restaurant inside the building)
Free snacks, soda, coffee and more
Bagel & Donut Fridays
Game room w/ Sports Memorabilia
On-site dry cleaning and laundry services
On-site salon services, including: massages, hair, nails, chiropractic and waxing treatments
Discounts for life's adventures (ex: theme parks, Verizon, Payless ShoeSource, etc.)
Staffmark is an equal opportunity employer.
Is This You? Help Desk/Technical Support experience (0-3 years) Ability to type a minimum of 35 WPM Strong verbal and written communication skills Must be organized with the ability to multitask Possess a strong technical aptitude Ability to troubleshoot along with the end user by simplifying technical language Continued education in IT or related certifications preferred
Temp to Hire Position
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Help Desk Analyst
City, State or Zip Code: Irvine, CA
Position Type: Temp to Hire Position
Date Posted: 10/05/2018