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Help Desk Analyst - Irvine, CA

Branch ID: 3229

Contact: jennifer.bankston@staffmark.com

Pay Rate/Salary: $19.00 - $19.00

This is a temp to hire contract assignment where individuals will be Staffmark employees working onsite at Taco Bell for a term of up to one year.

About the Job:

Do you love helping people? Are you a great troubleshooter? Staffmark is looking for 5 Service Desk Analysts to work onsite at the Taco Bell corporate headquarters in the Restaurant Support Center Service Desk. This is a temp to hire contract assignment where individuals will be Staffmark employees onsite at Taco Bell for a term of up to one year.

Analysts are responsible for providing technical assistance and support related to POS systems, hardware, software and network issues; logging incident details; and gathering applicable information for escalations.

The Day-to-Day:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Provide first line analysis and resolution of escalated problems - To include using basic system operating commands to resolve software application problems as well as hardware problems

Troubleshoot first level calls as volume dictates.

All troubleshooting is completed remote; 90% via phone, 10% via email and chat support.

Defuse confrontational calls

Perform remote dial-in connection to resolve issues

Monitor the problem queue and help resolve outstanding issues (conducting outbound calling as appropriate)

Manage and prioritize work activities with minimal supervision to meet continuous deadlines which directly impact field operations

Follow up with vendor to assist with dispatching hardware/broadband issues and confirm break fix completion

Install, modify, and repair computer hardware and software

Install computer peripherals for users

Schedule:

This is a 24/7 call center. Currently seeking candidates that are available to work an afternoon or very early AM shift. Training will be on the day shift for two weeks. One weekend day off per week with two consecutive days off each week, unless requested otherwise.

Why Taco Bell?

We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with más!

Work-Hard, Play-Hard:

Option to participate in Medical, Dental, Vision insurance plans

401k

Temporary Referral Bonus Program

Paid Sick Leave

On-site gym with fitness classes and personal trainer sessions

On-site dining center & lounge (yes, there is a Taco Bell Restaurant inside the building)

Free snacks, soda, coffee and more

Bagel & Donut Fridays

Game room w/ Sports Memorabilia

On-site dry cleaning and laundry services

On-site carwash

On-site salon services, including: massages, hair, nails, chiropractic and waxing treatments

Discounts for life's adventures (ex: theme parks, Verizon, Payless ShoeSource, etc.)

Staffmark is an equal opportunity employer.


Requirements:
Is This You? Help Desk/Technical Support experience (0-3 years) Ability to type a minimum of 35 WPM Strong verbal and written communication skills Must be organized with the ability to multitask Possess a strong technical aptitude Ability to troubleshoot along with the end user by simplifying technical language Continued education in IT or related certifications preferred

Job ID:
68919

Branch ID/Name:
3229

Location:
Irvine, CA

Category:
Information Technology

Job Type:
Temp to Hire Position
Industry
Information Technology

Posted:
10/05/2018

Apply for this Position

Help Desk Analyst

City, State or Zip Code: Irvine, CA

Position Type: Temp to Hire Position

Date Posted: 10/05/2018