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Administrative Support Specialist - Nashville, TN

Branch ID: 5012


Pay Rate/Salary: At least: $13.00

Administrative Support Specialist


The job of the Hearing Support Specialist is to provide administrative support to the Hearings Department and Front Office Administration Team.

The Hearing Support Specialist will be responsible for administrative duties such as the following: processing incoming mail, sorting, batching, scanning, faxing, typing correspondence, and email communication to clients for unemployment hearings and hearing determinations. The position requires an individual who can work in a fast-paced, time-sensitive environment.

Must type 30 wpm.

Requirements ESSENTIAL JOB FUNCTIONS  Receive and process incoming mail daily Sort decisions daily  Analyze and review each decision to determine win, loss, non-charge, monetary, non-scans  Batch decisions for indexing to Onbase  Provide support to assigned Hearings Analyst team to include: processing all unemployment hearings to be sent to clients via email, fax, or shared file, typing correspondence for documentation submission via UPS/FedEx, appeal losses, and appeal wins within (24) hours of receipt  Responsible for checking emails and forwarding client questions to Hearing Analysts promptly  Escalate client concerns to management  Process withdrawal requests at least (1) business day prior to the hearing  Check all outgoing faxes (1) hour prior to departure. All pending faxes should be brought to management�s attention  Keep all hearings and hearing determinations organized in trays or folders  Other Duties as assigned MINIMUM QUALIFICATIONS  High School Diploma or GED 2 Year Associates Degree preferred but not required  1 Year Administrative Assistant or Customer Service Experience preferred, but not required

Job ID:

Branch ID/Name:

Nashville, TN

Admin - Clerical

Job Type:
Temp to Hire Position
Admin - Clerical


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Administrative Support Specialist

City, State or Zip Code: Nashville, TN

Position Type: Temp to Hire Position

Date Posted: 7/30/2018