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Call Center Technical Support - Nashville, TN

Branch ID: 5568

Contact: AsurionPSS@staffmark.com

Pay Rate/Salary: $17.00 - $17.00

The Device Replacement Onboarding Expert will handle incoming calls or messages from customers that need to set up new devices. They will also perform basic troubleshooting and claim support as necessary, including, but not limited to, app and email account set up, device activation, device set up, claim status support, and factory data reset. The expert must be able to use knowledge management systems, client systems, and other diagnostic tools to resolve issues. In this role, the expert will be responsible for providing a distinctive customer service experience. This support will encompass mobile hand held devices, tablets, computers and other consumer electronics.


Requirements:
Bachelors degree or associates degree from an accredited institution preferred 1+ years experience in call center environment Experience delivering technical support Strong communications skills The ability to engage with customers effectively Familiarity using knowledge based systems (KMS) to deliver technical support Strong telephone and customer service skills Passion for technology Experience with helpdesk reporting tools Strong grammar and typing skills

Job ID:
81141

Branch ID:
5568

Location:
Nashville, TN

Category:
Customer Service

Job Type:
Direct Hire Position
Industry
Customer Service

Posted:
4/23/2018

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Call Center Technical Support

City, State or Zip Code: Nashville, TN

Position Type: Direct Hire Position

Date Posted: 4/23/2018