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Manufacturing Customer Service Rep. - Cypress, CA

Branch ID: 5028


Pay Rate/Salary: $17.00 - $19.00

job duties

  • Determine customer needs based on ERP system reports and proactively communicate issues and anticipated resolution to defined customer base, associated sales representatives, and management
  • Maintain active communication channel with defined customer base and associated sales representatives
  • Coordinate manufacturing and shipping efforts in order to ensure on-time product delivery to defined customer base
  • Identify and resolve individual customer orders, credit, shipping, and return material issues
  • Identify up-selling opportunities through active communication channel with defined customer base and communicate sales leads to sales associates
  • Enter new sales orders into Corporate ERP system and maintain changes to existing sales orders
  • Forward invoices, shipping documents, and order updates to selected accounts.
  • Enter new Returned Material Authorizations into corporate ERP system and communicate
  • Provide order expedite assistance to defined customer base
  • Respond to additional duties as defined by management

Education Requirements

  • Preferably an associate degree in business administration / communications or high school diploma with three years experience in Customer Service or inside sales

Must have CSR experience and come from an order desk / manufacturing company type of background. Excellent communication skills (written and spoken) required. WORK EXPERIENCE REQUIREMENTS • knowledge of relevant computer applications • ERP system knowledge • Experienced customer service representative who is proactive and able to multi task • Strong computer skills with MS Office and in particular MS Excel

Job ID:

Branch ID:

Cypress, CA


Job Type:
Temporary Position


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Manufacturing Customer Service Rep.

City, State or Zip Code: Cypress, CA

Position Type: Temporary Position

Date Posted: 5/02/2018