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Customer service assistant - Villa Park, IL

Branch ID: 3248


Pay Rate/Salary: $14.00 - $15.00

Intermodal Customer Service Assistant

Provides support and assistance to the intermodal service team.

Major Accountabilities:

  • Assists intermodal operations team employees in the performance of the movement of freight (loads) by performing the following duties:

  • Obtains necessary or required documentation from vendors, customers, or service providers.

  • Reviews invoice accuracy, completeness, required attachments, and fuel service charges (FSC's).

  • Maintains the invoice hold report – to ensure timely submission of invoices to the customers.

  • Databases entered loads with a minimum of in gate on a daily basis.

  • Responds to and is accountable for the Databased, not invoiced over 10 days report – escalating any invoice outstanding over 23 days to immediate supervisor for assistance, and reporting to accounting weekly on any invoices outstanding over 30 days.

  • Daily Prints and distributes payment exception report forms (PERF's) assists intermodal team with research, resolution, and response as needed.

  • Maintains and performs daily filing of load information obtained from intermodal team, sales and vendors.

  • Performs or assists personnel with tracing loads by calling on deliveries and empty containers.

  • Assists customer service personnel by monitoring the movement of freight to ensure timeliness of freight transfers and deliveries.

  • Provides regular status reports of shipments in progress to customers as needed or required.

  • Complies with all company rules, policies, and procedures. Works and behaves safely by following all safety rules and regulations.

  • Assists with investigation, research, and responses to discrepancies between actual and “Profile” invoicing as requested.

  • Assist with “Pool Management” and equipment procurement, as needed.

  • Performs any task required to support customer requirements and company goals.

Essential Skills/Experience:

  • High school diploma or general education degree (GED) required.

  • Strong interpersonal and demonstrated verbal and written communication skills, including excellent telephone skills.

  • Strong ability to plan, prioritize, and manage multiple tasks.

  • Must work well with others, including vendors, suppliers, and internal and external customers to achieve common goals.

  • Ability to develop understanding of intermodal transportation industry.

  • Ability to accurately input and edit transaction data, in a timely manner, (including accessorial and discrepancies) in the Company's computerized order-entry system.

  • Must possess a working knowledge of MS Office programs or other comparable computer software programs.

  • Must possess and exercise excellent customer service skills at all times.

  • Must consistently demonstrate professional and pleasant behavior and effectively communicate in stressful situations and/or environments

Other Skills and Experience preferred:

  • One or more years related experience and/or training preferred.

  • Four-year degree from college or university preferred

Shift: 8:00am -5:00pm

Pay: $14.00 / hour

The ideal candidate will have strong time management skills, have strong math skills along with being very detail oriented.

How to apply:

To be considered for this position, please forward your resume to me at or complete our online application at and be sure to choose Naperville as your location. Call us once you complete your application at 630-717-9191 and press 0,0 to reach to a recruiter right away. Please reference department 3248 when calling.

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

• One or more years related experience and/or training preferred. • Four-year degree from college or university preferred

Job ID:

Branch ID:

Villa Park, IL

Customer Service

Job Type:
Temp to Hire Position
Customer Service


Apply for this Position

Customer service assistant

City, State or Zip Code: Villa Park, IL

Position Type: Temp to Hire Position

Date Posted: 5/02/2018