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Customer Service Representative - Bentonville, AR

Branch ID: 5010

Contact: bentonvilleclerical@staffmark.com

Pay Rate/Salary: $11.00 - $12.00

Staffmark has partnered with a great company in Rogers Ar who is looking for a Customer Service Representative. As a CSR you will:

  • Uses telephone to reach out to customers and verify account information.

  • Greets customers warmly and ascertain problem or reason for calling.

  • Assists and answers to Office manager to achieve daily goals.

  • Takes payment information and other pertinent information such as addresses and phone numbers.

  • Resolves customer complaints via phone, email, or social media.

  • Dispatch's and schedules service technicians to daily jobs.

  • Schedules service calls with customers and makes follow up calls.

  • Dispatches service calls thru company software and assists service techs on billing concerns.

  • Fills out daily and weekly reports for service technician's efficiency and sales report.

  • Works directly with project managers and other office staff to schedule and follow up that company warranty and various company tasks are handled.

  • Inputs invoices, receipts, and payments as needed to conduct company business.

  • Takes phone messages and dispatches company phone calls to appropriate parties.

  • Process new customer accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork.


Requirements:
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint) • Exceptional customer service skills and phone etiquette • Excellent verbal and written communication skills and demonstrated organizational skills with attention to detail required • Must have experience in a fast paced environment • Computer skills will be tested • High level of customer service is required

Job ID:
81830

Branch ID:
5010

Location:
Bentonville, AR

Category:
Admin - Clerical

Job Type:
Temp to Hire Position
Industry
Admin - Clerical

Posted:
5/04/2018

Apply for this Position

Customer Service Representative

City, State or Zip Code: Bentonville, AR

Position Type: Temp to Hire Position

Date Posted: 5/04/2018