Customer Service Representative - Bentonville, AR
Branch ID: 5010
Pay Rate/Salary: $11.00 - $12.00
Staffmark has partnered with a great company in Rogers Ar who is looking for a Customer Service Representative. As a CSR you will:
Uses telephone to reach out to customers and verify account information.
Greets customers warmly and ascertain problem or reason for calling.
Assists and answers to Office manager to achieve daily goals.
Takes payment information and other pertinent information such as addresses and phone numbers.
Resolves customer complaints via phone, email, or social media.
Dispatch's and schedules service technicians to daily jobs.
Schedules service calls with customers and makes follow up calls.
Dispatches service calls thru company software and assists service techs on billing concerns.
Fills out daily and weekly reports for service technician's efficiency and sales report.
Works directly with project managers and other office staff to schedule and follow up that company warranty and various company tasks are handled.
Inputs invoices, receipts, and payments as needed to conduct company business.
Takes phone messages and dispatches company phone calls to appropriate parties.
Process new customer accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork.
Ã¢â¬Â¢ Proficient in MS Office (Word, Excel, Outlook, PowerPoint) Ã¢â¬Â¢ Exceptional customer service skills and phone etiquette Ã¢â¬Â¢ Excellent verbal and written communication skills and demonstrated organizational skills with attention to detail required Ã¢â¬Â¢ Must have experience in a fast paced environment Ã¢â¬Â¢ Computer skills will be tested Ã¢â¬Â¢ High level of customer service is required
Admin - Clerical
Temp to Hire Position
Admin - Clerical
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Customer Service Representative
City, State or Zip Code: Bentonville, AR
Position Type: Temp to Hire Position
Date Posted: 5/04/2018