Helpdesk Associate - Portland, OR
Branch ID: 5119
Pay Rate/Salary: Up to: $13.00
$13.00 / hour
Potential for contract to hire!
Our client located in downtown Portland is looking for members to join their Helpdesk team. They are full time shifts with various shifts / days. They operate 7 days a week / 24 hours a day!
This is a great opportunity for recent IT grads looking to gain experience in the IT field.
- Provide remote technical support for various hardware and software applications across the enterprise and provide initial customer contact for issues within the organization.
- Provide technical support via phones and/or other media, as required.
- Complete and document all calls in the form of service tickets through resolution.
- Escalate and monitor tickets through IS&S support layers to issue resolution.
- Dispatch vendors or division contacts as required for on-site repairs.
- Analyze and determine magnitude of incident, and escalate to management any identified trends affecting customers to reduce overall incidents.
- Communicate technical analysis and resolution through written documentation within knowledge base.
. High School diploma or GED. . Strong customer service skills. . Strong written and oral communication skills. . Previous helpdesk, troubleshooting or IT experience .
Temp to Hire Position
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City, State or Zip Code: Portland, OR
Position Type: Temp to Hire Position
Date Posted: 5/08/2018