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Helpdesk Associate - Portland, OR

Branch ID: 5119

Contact: brittany.liss@staffmark.com

Pay Rate/Salary: Up to: $13.00

Helpdesk Associate

Portland, OR

$13.00 / hour

Potential for contract to hire!

Our client located in downtown Portland is looking for members to join their Helpdesk team. They are full time shifts with various shifts / days. They operate 7 days a week / 24 hours a day!

This is a great opportunity for recent IT grads looking to gain experience in the IT field.

Summary:

  • Provide remote technical support for various hardware and software applications across the enterprise and provide initial customer contact for issues within the organization.

Essential Functions:

  • Provide technical support via phones and/or other media, as required.
  • Complete and document all calls in the form of service tickets through resolution.
  • Escalate and monitor tickets through IS&S support layers to issue resolution.
  • Dispatch vendors or division contacts as required for on-site repairs.
  • Analyze and determine magnitude of incident, and escalate to management any identified trends affecting customers to reduce overall incidents.
  • Communicate technical analysis and resolution through written documentation within knowledge base.

Requirements:
. High School diploma or GED. . Strong customer service skills. . Strong written and oral communication skills. . Previous helpdesk, troubleshooting or IT experience .

Job ID:
81918

Branch ID:
5119

Location:
Portland, OR

Category:
Information Technology

Job Type:
Temp to Hire Position
Industry
Information Technology

Posted:
5/08/2018

Apply for this Position

Helpdesk Associate

City, State or Zip Code: Portland, OR

Position Type: Temp to Hire Position

Date Posted: 5/08/2018