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Helpdesk Associate - Portland, OR

Branch ID: 5119


Pay Rate/Salary: Up to: $13.00

Helpdesk Associate

Portland, OR

$13.00 / hour

Potential for contract to hire!

Our client located in downtown Portland is looking for members to join their Helpdesk team. They are full time shifts with various shifts / days. They operate 7 days a week / 24 hours a day!

This is a great opportunity for recent IT grads looking to gain experience in the IT field.


  • Provide remote technical support for various hardware and software applications across the enterprise and provide initial customer contact for issues within the organization.

Essential Functions:

  • Provide technical support via phones and/or other media, as required.
  • Complete and document all calls in the form of service tickets through resolution.
  • Escalate and monitor tickets through IS&S support layers to issue resolution.
  • Dispatch vendors or division contacts as required for on-site repairs.
  • Analyze and determine magnitude of incident, and escalate to management any identified trends affecting customers to reduce overall incidents.
  • Communicate technical analysis and resolution through written documentation within knowledge base.

. High School diploma or GED. . Strong customer service skills. . Strong written and oral communication skills. . Previous helpdesk, troubleshooting or IT experience .

Job ID:

Branch ID:

Portland, OR

Information Technology

Job Type:
Temp to Hire Position
Information Technology


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Helpdesk Associate

City, State or Zip Code: Portland, OR

Position Type: Temp to Hire Position

Date Posted: 5/08/2018