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Technical Support-Call Center Representative - Antioch, TN

Branch ID: 5568

Contact: AsurionPSS@staffmark.com

Pay Rate/Salary: At least: $17.00

The Premier Support Technician provides exceptional customer service and technical expertise on inbound calls or other electronic input such as Website, CHAT or email from customers for the purpose of resolving issues with devices such as laptops, tablets, smart phones, and other consumer electronics . Using various systems, applications and tools, the technician will facilitate device set up, education, and troubleshooting if a service or feature is inoperable. Technician will educate customers about device capabilities and wireless carrier data product offerings. the technician will log a customer data, including contact information, problem statement and resolution in appropriate tools, provide feedback to the organization on customer issues and may participate in focus groups to review and rate tools provided.

The Primary Duties and Responsibilities:

Provide a value added experience with outstanding customer service to our customers while resolving issues related to their device(s).

Use knowledge based system and other tools to deliver technical support solutions

Assist customers with device set up and device education

Provide customer with logical trouble shooting to resolve operation issues

Consistently meet or exceed productivity and quality goals.

Adhere to a schedule that includes; shift, break and meal times

Availability for any shift 7 days a week, 24 hours a day

Proactively find new technology trends and solutions for knowledge base system

Duties and Skills

Deep proven working knowledge of multiple hardware platforms, operating systems including Windows, Android, Blackberry OS and, Apple IOS, wireless technology, wireless equipment and applications.

Ability to analyze, diagnosis and resolve reported problems on hardware, software, OS, applications and device compatibility

Strong decision making and problem solving skills

Excellent computer skills

Excellent voice and courtesy skills that provide an Exceptional Customer Service Experience

Excellent interpersonal communication skills

Ability to retain detailed information needed to solve complex problems

Good organizational skills and the ability to handle multiple tasks

Comfort with web based tools and search engines

Adaptive to varying customer knowledge and skill levels (patience)

Seeks and attends ongoing training to improve service and learn new products and procedures

Adhere to all company security and compliance standards

Minimum Requirements:

Bachelors degree or associates degree from an accredited institution preferred
1+ years experience in call center environment
Experience delivering technical support
Strong communications skills
The ability to engage with customers effectively
Familiarity using knowledge based systems (KMS) to deliver technical support
Strong telephone and customer service skills
Passion for technology
Experience with helpdesk reporting tools
Strong grammar and typing skills


Requirements:
Bachelors degree or associates degree from an accredited institution preferred 1+ years experience in call center environment Experience delivering technical support Strong communications skills The ability to engage with customers effectively Familiarity using knowledge based systems (KMS) to deliver technical support Strong telephone and customer service skills Passion for technology Experience with helpdesk reporting tools Strong grammar and typing skills

Job ID:
82742

Branch ID:
5568

Location:
Antioch, TN

Category:
Customer Service

Job Type:
Direct Hire Position
Industry
Customer Service

Posted:
6/22/2018

Apply for this Position

Technical Support-Call Center Representative

City, State or Zip Code: Antioch, TN

Position Type: Direct Hire Position

Date Posted: 6/22/2018