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Customer service representative - Naperville, IL

Branch ID: 3248

Contact: Lacey.thean@staffmark.com

Pay Rate/Salary: $14.25 - $14.75

Customer Service Representative

· Starting Pay: $14.25-$14.75

· Hours: 7:00AM- 3:30PM, 8:00AM – 4:30AM

· Logistics customer service preferred, not required

· Must live close to Naperville (no more than 30 minute commute)

· Quick learner

· Solid work history, minimal “job hopping”

· Outlook experience required

Job Summary:

The customer service representative is to carry out all customer service activities such as responding to inquiries, processing orders, and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering telephone calls, greeting visitors, invoicing, maintaining accurate inventory records, providing reports, scheduling, and other clerical duties as directed by the customer service supervisor.

Specific Duties and Responsibilities:

Operations:

  • Process and input all customer orders-inbound and outbound

  • Checking all orders for special requests

  • Run stock reports to check for product status and availability

  • Generate all related paperwork and necessary information required for customer work orders

  • Posting Inventory records

  • Coordinate with operations and transportation departments the expediting of any order as necessary

  • Trace orders as required and notify customer of any activity concerning their merchandise

  • Follow up with other departments to insure that service standards are being met

  • Generate accurate and timely billing and subsequent invoicing where needed

  • Handle returned merchandise in an efficient manner

  • Investigate and resolve inventory discrepancies

  • Helps and assists the other office staff as necessary

  • Oversees all paperwork associated with orders and maintain the corresponding files

  • Maintain a current and accurate procedure book which details processing requirements for each account

  • Answer phone calls and operate office equipment necessary to preform duties

  • Greet visitors to office

  • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner

  • Report customer feedback to the supervisor, including any signs of customer dissatisfaction



Customer Interfacing Activities

  • Initiate and maintain a good working relationship with customers

  • Respond to customer inquiries, complaints, inventory status, status of orders, etc. within 24hrs and acknowledge within 4 hours in a courteous and effective manner

  • Provide timely, accurate, friendly and professional services to our customers

  • Always put the customer first



Office Interactions:

  • Arrive to work on time

  • Communicate in a clear and concise manner to office staff and management both verbally and in writing

  • Promotes a friendly environment through good morale and cooperative team relationships

  • Follow office rules and regulations concerning safety, phone, and internet policies



Office Housekeeping

  • Maintain a neat and professional office space

  1. Desktops are neat and orderly

  2. “post its” are not plastered on walls of cubicles

  3. No food kept on top of desks or table

  4. No bankers boxes at cubicles(for more than 24hrs)

  5. Filling of paperwork completed timely



Position Qualifications:

Education/Learning Experience

  • High School Diploma or Equivalent

Work Experience:

  • 3-5 years

Skills / Knowledge:

  • General Office, including telephone techniques, computer skills

  • General math skills

  • Effective Communication skills necessary

  • Strong professional speaking voice

  • Good follow-ups skills

  • Detailed Oriented

  • Multi-task oriented

  • Deadline oriented

  • Analytical

  • Self-starter

  • Ability to work with little or no supervision

Physical Requirements:

  • Sitting, Kneeling, Bending

Work Environment:

  • Office

  • Must be able to work at a fast pace and be customer oriented

How to apply:

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.


Requirements:
Logistics customer service preferred, not required Must live close to Naperville (no more than 30 minute commute) Quick learner Solid work history, Outlook experience required

Job ID:
83689

Branch ID:
3248

Location:
Naperville, IL

Category:
Admin - Clerical

Job Type:
Temporary Position
Industry
Admin - Clerical

Posted:
6/12/2018

Apply for this Position

Customer service representative

City, State or Zip Code: Naperville, IL

Position Type: Temporary Position

Date Posted: 6/12/2018