Care Coordinator - Fayetteville, AR
Branch ID: 2278
Initiate outreach efforts, face-to-face, to support care coordination efforts and to support healthcare coordination, such as but not exclusive of targeted preventive health, maternity, care transitions and chronic condition initiatives.
Educate member(s) on the importance of targeted preventive health services, assess opportunity for care coordination support, make appropriate referrals, including referrals to healthcare services to support the member's need, such as, but not exclusive of, physical health, behavioral health, developmental or habilitation support.
Contact member(s), providers and community agencies to coordinate access to preventive health services.
Develop a rapport with members and community centers to establish a supportive relationship which empowers members to take an active role in their health and wellness.
Assist members with completing a Health Risk Assessment, identifies/providing direction to managing healthcare barriers (i.e. knowledge deficit, transportation, financial), scheduling appointments, and answering questions.
Collaborate with human services providers such as, but not exclusive of, Head Start Programs, WIC, community centers, and homeless shelters; as well as state agencies such as Children and Youth Services (CYS) and probation services in the identification and outreach to members in need of services.
Understand the benefits the Plan is able to cover for members in order to provide accurate and current information to member in the community.
Contribute to the development and preparation of educational materials for members and providers.
Conduct provider and community training on Early and Periodic Screening, Diagnostic and Treatment (EPSDT) services and other special preventive health initiatives.
Provide summary and outcomes of training to management and peers.
Participate in the development of programs that are effective, measurable and innovative, with a special emphasis on reaching at risk members.
Represent the company at community events, including events sponsored by community centers.
Other duties as assigned or requested.
Required High School Diploma/GED Preferred Bachelors Degree EXPERIENCE Required 1 year working with developmentally or intellectually disabled clients or behavioral health clients Preferred Experience in a health care related customer service or marketing environment that would demonstrate the ability to positively impact the engagement of members in the organization's condition and case management programs Bilingual, Spanish speaking Basic medical terminology background Experience with the targeted community or population Position Type Primarily on-the-road, with some office-based, including co-location at provider offices. Travels regularly from the office to various work sites or from site-to-site. Remote/ Work from home position when not in the field.
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City, State or Zip Code: Fayetteville, AR
Position Type: Direct Hire Position
Date Posted: 7/03/2018