Customer Service Representative - Pittsburgh, PA
Branch ID: 2211
Pay Rate/Salary: $16.00 - $16.00
Staffmark is looking for an experienced Customer Service Representative in downtown Pittsburgh, PA. The Customer Service Representative handles customer inquiries by telephone and/or email from individual members, groups, and providers in a customer service center. The representatives troubleshoot and resolve customer inquiries and ensure that responses to inquiries are completed timely and according to established service and quality standards.
Essential Job Functions:
Resolves customer inquiries and complaints via telphonic communication in a timely and accurate manner.
- Prepares adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
- Meets all productions, quality, and adherence standards. Attends all required training classes
- Elevates issues to next level of supervision, as appropriate
- Maintains accurate records, including timekeeping records
- Other duties as assigned or requested
Customer Service hours of operation: M-F 8am-8pm
Training schedule is M-F 8am-5pm
INTERVIEW WITH STAFFMARK RIGHT NOW! 412-391-2044
Excellent customer service skills. Attention to detail. 2 years consecutive experience with Inbound/Outbound calls in call center environment. Must have availability between 8am-8pm.
Temp to Hire Position
Apply for this Position
Customer Service Representative
City, State or Zip Code: Pittsburgh, PA
Position Type: Temp to Hire Position
Date Posted: 8/01/2018