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Desktop Support Analyst - Irvine, CA

Branch ID: 3229


Pay Rate/Salary: $35.00 - $37.00

Your Purpose:

Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms.

Your Duties:

  • Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards

  • Provides advice and guidance to colleagues regarding incidents

  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

  • Identify, log and resolve technical problems with software applications or network systems

  • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation

  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines

  • Create, maintain, and distribute reports of progress to senior leadership

  • Maintain client databases with up to date solutions and clear record of activities

  • Explain and document technical issues in a clear way to clients

  • Use call logging system to accurately record telephone requests

  • Manage company inventory and location of equipment

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Desktop Support Skills and Qualifications: -Experience with Asset Management/Hardware inventory is required -Excellent Customer Service in Face-to-Face -Telephone or Electronic Interaction with Clients -Excellent Language and Communications Skills -Superb Understanding of Computer Support and Troubleshooting -Knowledge of Windows Operating Systems, Mac OSX, Windows Server products and/or Apple Operating Systems -Ability to Prioritize Projects

Job ID:

Branch ID/Name:

Irvine, CA

Information Technology

Job Type:
Temporary Position
Information Technology


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Desktop Support Analyst

City, State or Zip Code: Irvine, CA

Position Type: Temporary Position

Date Posted: 8/10/2018