Reporting Analyst - Irvine, CA
Branch ID: 3229
Pay Rate/Salary: $26.00 - $29.00
About the Job:
The Reporting Analyst is part of the Service Desk Team and will be responsible for delivering accurate reports highlighting Service Desk performance as well as performing analysis regarding the impact of external factors on achieving performance objectives. This will require a thorough understanding of the various tasks performed in the Service Desk.
Provide daily, weekly, and monthly performance reports at the Analyst and Service Desk level.
Present to management on a weekly, monthly or required basis data detailing the performance of the Service Desk against plan.
Develop, design, and generate Service Desk reports for IT taking highly complex information and producing user-friendly reports.
Write multiple queries, create reports and Macros, and build forms which can be used by inexperienced users to generate user defined reports, generate processes, or enter data.
Perform quality assurance on all reports to ensure data integrity and consistency.
Present data reporting to key business stakeholders.
Generate custom reports by working extensively as the liaison between technical and operations teams.
Develop Access and/or complex SQL queries and stored procedures.
Provide effective customer service by being courteous, polite and friendly at all times. Acknowledge customers timely in order to determine their need and help the customer resolve the issue or request. Participate in departmental programs that promote and deliver exceptional customer service.
Perform other duties and special projects as assigned by the Service Desk Team Leaders.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
-Strong technical skill set -Strong knowledge of the business -Advanced skills with reporting software, spreadsheets, relationship databases and presentation software -Working knowledge of Crystal Reports, Excel, PowerPoint, and MySQL -Self-starter
Admin - Clerical
Temp to Hire Position
Admin - Clerical
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City, State or Zip Code: Irvine, CA
Position Type: Temp to Hire Position
Date Posted: 8/10/2018