Customer Service Representative - San Ramon, CA
Branch ID: 3204
Chevron seeks people who are driven to find cleaner, smarter ways to power the world. People like you. Turn your ideas into solutions. Discover all the places you can work, all the diverse people you can collaborate with and all the global issues you can help solve. We invite you to explore it all.
We are looking for a candidate who is professional, reliable, punctual, well spoken and calm with outstanding customer service skills.
The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one's time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
High school diploma. 2-4 years customer service related experience required. Preferably in a call center environment.
San Ramon, CA
Admin - Clerical
Not Specified Position
Admin - Clerical
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Customer Service Representative
City, State or Zip Code: San Ramon, CA
Position Type: Not Specified Position
Date Posted: 8/28/2018