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Customer Service Advocate - Pittsburgh, PA

Branch ID: 2211

Contact: jordan.rupe@staffmark.com

Pay Rate/Salary: $16.00 - $16.00

Are you ready to take the first step towards your new career? The Customer Service Advocate handles customer inquiries by telephone and/or email from individual members, groups, and providers in a customer service center. The representatives troubleshoot and resolve customer inquiries and ensure that responses to inquiries are completed timely and according to established service and quality standards.

Essential Job Functions:

  • Resolves customer inquiries and complaints via telephonic communication in a timely and accurate manner.
  • Prepares adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
  • Meets all productions, quality, and adherence standards. Attends all required training classes
  • Elevates issues to next level of supervision, as appropriate
  • Maintains accurate records, including timekeeping records
  • Other duties as assigned or requested

Hours: Customer service center hours of operation M-F 8am-8pm. Training schedule is M-F 8am-5pm

INTERVIEW WITH STAFFMARK TODAY! Call 412-391-2044.


Requirements:
Excellent customer service skills. Attention to detail. Must have claims experience. Required availability between 8am-8pm.

Job ID:
89272

Branch ID/Name:
2211

Location:
Pittsburgh, PA

Category:
Customer Service

Job Type:
Temp to Hire Position
Industry
Customer Service

Posted:
10/03/2018

Apply for this Position

Customer Service Advocate

City, State or Zip Code: Pittsburgh, PA

Position Type: Temp to Hire Position

Date Posted: 10/03/2018