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Client Service Adviser - Irving, TX

Branch ID: 5063


Pay Rate/Salary: $15.00 - $17.00

Staffmark is hiring a Client Service Adviser!

Job duties:

  • Assist client services and store personnel with resolving customer complaints in a timely manner
  • Act as a liaison between Client Services and Store for the purpose of sharing information relevant to both departments
  • Document all calls in order to track types of inquiries utilizing a CRM software
  • Learn and master brand and product knowledge
  • Client Experience
  • Drive and achieve individual and team objectives and be accountable for service level as well as sales results.
  • Advise Clients across the Brand and all product categories.
  • Handle and execute a complete range of inquiries and requests including (but not limited to): product availability and holds, transaction history, shipping/order status, fielding messages for store associates, store information or location, after sales service support, policies, customer service issues, etc.
  • Engage with Clients to develop long-term relationships, leveraging different client telling tools, in order to foster brand loyalty.
  • Maintain the highest degree of customer service every day by demonstrating exemplary service leadership in the areas of phone quality, complaint resolution, product awareness, and store relations.

Minimum 3 years specialty retail experience or call center. Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing. Self-starter, Dependable, punctual, flexible. Excellent problem solving skills. Computer literacy a must. Passion for the fashion/luxury-goods industry. Be a team player; pro-active attitude. Ability to adapt to changing needs of the Company as necessary.

Job ID:

Branch ID/Name:

Irving, TX

Customer Service

Job Type:
Temp to Hire Position
Customer Service


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Client Service Adviser

City, State or Zip Code: Irving, TX

Position Type: Temp to Hire Position

Date Posted: 10/03/2018