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Call Center Customer Service Rep - Phoenix, AZ

Branch ID: 5114

Contact: phoenixresumes@staffmark.com

Pay Rate/Salary: $15.50 - $17.50

Are you looking for an opportunity to join a company that is in growth mode and is passionate about promoting from within? We are working with a well-funded, 3 year old start-up tech company with a very strong brand. This is one of the industry leading companies that is on a steep growth trajectory with 200%+ growth over the past 18 months! This group is relocating to the Valley, opening the new office in Tempe on October 15th. We are looking for representatives that want to provide WORLD CLASS customer service. Because this is a new group, their idea is to promote customer service representatives into Team Leads, Managers and other supporting positions as the group grows.

Responsibilities and Duties

The best candidates will have at least 1 year of Call Center experience. You should also have:

  • Previous Zendesk experience highly considered!
  • Experience working on a PC or Mac
  • Exceptional computer skills
  • A high attention to detail
  • The ability to multi-task and stay organized
  • A friendly and professional demeanor
  • Critical thinking and problem solving skills
  • Great communication skills and experience working on a team
  • Ability to work quickly under pressure

Benefits and Perks

We want our associates to love where they work and enjoy the significant amount of time that they spend there. We value our people and strive to demonstrate just how much we care about them. We believe that our employees are our internal customers and we model that high quality customer service that we expect them to give our customers.

  1. Fun and driven culture; high performing people who know how to give a 100% to the mission and 100% to enjoying a fun work environment.

  2. Enjoy limitless, awesome free snacks & a variety of drinks while on site

  3. Fun events and charitable participation within the community, food drives, volunteering at animal shelters, etc.

  4. Puppy friendly environment; Office dogs are welcome, bring your dog to work with you if you want. (See policy)

  5. Low deductible Medical Benefits

  6. Access to One Medical membership; like urgent care that can be accessed over the phone if too ill to go to doctor

  7. Vast network coverage through Guardian for dental with plans for Orthodontia

  8. Vision Insurance with VSP network

  9. 401 K

  10. Much, much more!

What is important to us that you should have!

  1. Organizational Awareness

  • Understands, is committed to, and acts in accordance with our values.

  • Has relatable and transferable skills related to call center work

  • Our service goal is to “Surprise and Delight” with over the top-quality service and care for our customers

  1. Customer Service/Conflict Management

  • The ability to handle and recover from difficult and emotional situations

  • The ability to clarify and show understanding of the situation

  • The ability to investigate, problem solve, and explain policy in a professional manner

  • The ability to act professionally on behalf of the company

    • IE: apologizing when appropriate and/or taking appropriate steps to resolve the issue on your own)

  1. Flexibility/Adaptability

  • The ability to overcome the challenge of constant policy change

  • The ability to change role focus on short notice

  • The ability to offer suggestions in an appropriate and professional manner

  1. Accountability

  • The ability to handle constructive feedback

  • The ability to research, be thorough, and handle an issue from beginning to end

  • The ability to arrive on time, be productive, and adhere to breaks

  • The ability to provide information in accordance with our Policies (Quality)

  1. Communication

  • The ability to be friendly and engaging when dealing with day to day scenarios

  • The ability to provide genuine empathy

  • The ability to listen and respond to information appropriately

  • The ability to communicate succinctly with appropriate grammar and positive caring tone

  • Demonstrates a strong Service orientation, “Enthusiasm to Serve”


Requirements:
- REQUIRED: At least 1 year of call center experience - Ability to demonstrate exceptional soft skills - High School diploma or equivalent - Schedule flexibility - Motivated and upbeat personality

Job ID:
89364

Branch ID/Name:
5114

Location:
Phoenix, AZ

Category:
Customer Service

Job Type:
Direct Hire Position
Industry
Customer Service

Posted:
10/09/2018

Apply for this Position

Call Center Customer Service Rep

City, State or Zip Code: Phoenix, AZ

Position Type: Direct Hire Position

Date Posted: 10/09/2018