Job Search


   Back to Results

Customer Service Representative - Nashville, TN

Branch ID: 5012

Contact: franklin@staffmark.com

Pay Rate/Salary: $16.00 - $16.50

A great company in Nashville is looking for a Customer Service Representative!

POSITION SUMMARY:

The customer service representative is responsible for providing effective customer service for all external customers and sales team by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

ROLES AND RESPONSIBILITIES:

  • Provides timely and accurate information to incoming customer order status and product knowledge requests.
  • Processes customer orders/changes/returns according to established department policies and procedures.
  • Communicates with customers regarding prices, shipping date, anticipated delays and any additional information needed by the customer.
  • Follows up on orders to ensure delivery by specified dates.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Confers with production, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
  • Answers questions from customers or individuals on how a product use or directs them to the person able to assist them.
  • Maintains customer name and address database.
  • Interacts with all departments involved, working with retailers and sales representatives building customer loyalty.
  • Works with customers to resolve disputed credit items/terms.
  • Provides timely feedback to the company regarding service failures or customer concerns.
  • Partners with the sales team to meet and exceed customer's service expectations.

SUCCESS FACTORS AND EXPECTATIONS:

  • Communication and Listening - Must be a skilled communicator, director and motivator. Ability to fully listen and understand co-workers and leadership and address their needs appropriately.
  • Teamwork -Team player and ability to work well with mangers and staff. Collaborative and compromising, able to foster a positive work environment.
  • Leadership and Honesty - Gain the trust of co-workers and management, and strive to be ethical in all decisions.
  • Energetic - Must possess a positive attitude and eagerness to work to complete assignments in a timely fashion, and strive to maintain the highest standards at all times.

REQUIREMENTS:

  • 1-2 years experience in a Customer/Client Focused support role.
  • High school diploma or equivalent; college degree preferred.
  • Strong phone contact handing skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of character.
  • Must be able to multi-task, prioritize and manage time effectively in a fast-moving environment.
  • Strong problem-solving ability.
  • Attention to detail
  • Ability to work under pressure
  • Oral and written communication proficiency.
  • Must be able to work in a Team environment.
  • Proficient in Microsoft Office Suite (Word, Excel), internet, and email.

Requirements:
Must be able to sit/stand for 8 hours.

Job ID:
89615

Branch ID/Name:
5012

Location:
Nashville, TN

Category:
Customer Service

Job Type:
Temp to Hire Position
Industry
Customer Service

Posted:
10/10/2018

Apply for this Position

Customer Service Representative

City, State or Zip Code: Nashville, TN

Position Type: Temp to Hire Position

Date Posted: 10/10/2018