Customer Service Representative - Houston, TX
Branch ID: 5052
Pay Rate/Salary: At least: $15.00
Immediate needs for Customer Service Representatives in Humble. Responsible for efficient and timely response to & communication with End Consumers & Client Customer Service contacting the Home Delivery Service Center, including meeting individual performance targets for speed, efficiency, & quality. Must be available to work 7am-7pm Monday-Friday as well as Saturdays during peak season (Thanksgiving-Christmas). Business Casual Dress Code. $15/hr . Will complete a 5 day training.
Primary Duties & Responsiblities:
Resolve customer queries & complaints via multiple contact channels, including Phone, Email, Chat, Etc.
Drive a "quality first" philosophy- driving toward "one contact resolution."
Use problem-solving skills to analyze more complex customer issues & obtain solutions that benefit both customer & company.
Prepare complete and accurate work to update customer file; enter new customer information into system; update existing customer information; process inquiries & change requests; document all call information according to standard operating procedures.
Identify & escalate priority issues
Good problem-solving skills; analyzes difficult customer issues & obtains satisfactory solutions
Must have well-developed telephone skills & listening ability as well as demonstrated ability to effectively diffuse difficult situations w/ customers & respond effectively to sensitive inquires or complains
Experience with contact center systems that manage multiple channels of customer interaction (e.g. voice, Email, Chat, & Social Media), a plus
Basic proficiency in Microsoft Office Suite, including but not limited to: Excel, Word, Lync, & SharePoint
Good proficiency w/ web-based & job- specific software applications
High School Degree or GED required; college experience or degree a plus
Related experience in a contract center or customer service environment a must
Logistics industry experience a plus
Call Center Experience Customer Service Experience High School Degree or GED
The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.
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Customer Service Representative
City, State or Zip Code: Houston, TX
Position Type: Temporary Position
Date Posted: 10/24/2018