Customer Service Representative - San Francisco, CA
Branch ID: 3277
Seeking a Customer Service Rep in San Francisco to assist our company with a temporary need. The duration is expected to be 1-2 months. The hours are Mon – Fri, 40 hours a week (first shift).
Ideal Experience: 3+ years' experience as a CSR (preferably with experience in the financial industry). Experience using Zendesk is a plus; experience handling written communications within a customer service environment is required.
You will help resolve issues for customers who submitted disputes online for inaccuracies in their credit reports. You will manually submit the disputes to credit bureaus, and gather investigation results to give to the customer. All customer interaction is handled over Zendesk/online (no phone conversations).
The full-time dedicated CSR will provide training in the process, but this person should have excellent written communication skills.
CSR experience, preferably in the finance industry; experience handling written communications or utilizing Zendesk
The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.
San Francisco, CA
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Customer Service Representative
City, State or Zip Code: San Francisco, CA
Position Type: Temporary Position
Date Posted: 11/21/2018