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Customer Service Rep - Concord, CA

Branch ID: 3203

  • Assist customers with technical issues related to covered appliances and systems

  • Accurately capture and record claim information into the database

  • Maintain a current understanding of standard operating procedures, processes and policies as provided during training

  • Maintain up-to-date knowledge of home warranty contract terms and conditions

  • Achieve and maintain call handling, productivity, attendance, and schedule adherence standards

  • Perform other related duties as assigned

  • Receive and process incoming calls from homeowners and vendors according to department policies and procedures

High school diploma or equivalent. Experience in a customer service or call center environment preferred. Outstanding written and verbal communication skills. Excellent attention to detail and organizational skills. Strong analytical and problem solving skills. Strong work ethic with the ability to meet attendance and schedule adherence requirements. Computer skills in a multi-screen/task environment and working knowledge of MS Office (Word, Excel, Outlook.) Ability to type 35+ wpm while talking to a customer through a headset. Must be able to sit for an 8-hour shift. Ability to work evenings, Saturdays and holidays Ability to work both day shift (8 am to 5 pm) and evening shift (1 pm to 10 pm.) Bilingual (English/Spanish) a plus. A competitive benefits package which includes: Competitive salary. Group Healthcare /Dental/Vision. 401k with company match. Stock Purchase Plan with company match. Paid vacation, paid sick leave, holiday pay. Company provided training with the opportunity for advancement.

About Staffmark

The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.

Job ID:

Branch ID/Name:

Concord, CA

Admin - Clerical

Job Type:
Direct Hire Position
Admin - Clerical


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Customer Service Rep

City, State or Zip Code: Concord, CA

Position Type: Direct Hire Position

Date Posted: 11/27/2018