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Customer Service Representative - Cincinnati, OH

Branch ID: 103

Pay Rate/Salary: $12.00 - $15.00

Staffmark has partnered with a well-established medical facility in Cincinnati to recruit outstanding Customer Service Representatives! We are looking for an eager, driven, and compassionate individual to join our team! This position requires call center/customer service experience, preferably within a medical environment. If you are looking for your next step in your career path and you love customer service, we are looking for you!

The Pre-Service Specialist is responsible for completing pre-registration and financial clearance functions prior to the patient's arrival for service. Validates accurate patient demographic and insurance information. Obtains pre-certification/authorization as required. Schedules the patient and enters all necessary information into the practice management system. Calculates and informs the patient of their approximate liability and collects patient liabilities. Identifies patients in need of financial assistance and refers the patient to a financial counselor. Reschedules patient appointments as necessary.

Call or text Staffmark at 513-682-2800 to join our team!

1-2 years' experience in a physician practice required. Experience in an area of pre-service (scheduling, pre-registration, financial clearance, or collections) required. Multiple areas of experience preferred. Effectiveness in a fast-paced environment and problem-solving skills required. Ability to follow established parameters and make decisions based on those parameters required. Ability to speak effectively and present a pleasant, profession demeanor/image during telephone conversations or in person. Ability to handle sensitive and confidential information according to policy. Knowledge of medical terminology required. Knowledge of insurance, healthcare terms and revenue cycle processes, including insurance regulations preferred. Ability to set and meet deadlines, prioritize work and the ability to work independently. Ability to work with technology as necessary, including, telephone systems, Epic practice management system, insurance verification/eligibility tools, patient liability estimation tools and scanning technology. Ability to type 45 words per minute.

About Staffmark

The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.

Job ID:

Branch ID/Name:

Cincinnati, OH

Customer Service

Job Type:
Temp to Hire Position
Customer Service


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Customer Service Representative

City, State or Zip Code: Cincinnati, OH

Position Type: Temp to Hire Position

Date Posted: 12/07/2018