Bilingual English / Spanish Customer Service Representative - San Diego, CA
Branch ID: 3222
Pay Rate/Salary: At least: $16.00
The CSR is responsible for and coordinates all aspects of a customer's account from initial contact through the successful shipping of the customer's products. The CSR is in charge of the company's relationship with specific customers or clients. The CSR is responsible for the relationship with the customer for all future business.
Provides high level of customer service to company clients – may range from 100 – 200 accounts.
Responsible for the supervision and management of each project for assigned customer base per the customer's specification. This may entail the reading and interpretation of Quality documentation.
Responsible for the issuance and follow-up of all purchase requisitions and orders to complete project.
Responsible for the processing and review of all paperwork to properly route orders within the pick and pack and shipping areas.
Responsible for the scheduling and timeline management of each project
Responsible for the communication of project status to the customer during all phases of the project.
Serves as initial point of contact for set-up of client's accounts in the system including all required specifications, logos to be printed, etc.Communicates via phone and email to all Fulfillment customers and resolves issues to insure smooth shipment of customer's products.
Process daily order batches and upload shipping data.
Manage all consumer shipments including tracking information uploads.Manage returns, lost orders and claims follow-up.
Responsible for fulfillment of release offerings including production of materials, compliance and eCommerce product data setup and systems management, order processing, fulfillment and reporting.
Manage inventory and data entry for monthly reporting.
Prepares the final billing for all projects. Submits package with all related documentation to properly account for all charges to the client.
Must be bilingual English/Spanish This position requires 5 to 10 years related experience. Prior experience in a pick and pack environment is preferred. Bachelor Degree is preferred. Must be detail oriented. Must be able to handle multiple projects and duties at the same time. Proficient with PC software such as Word, Excel, Outlook, and PowerPoint.
The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.
San Diego, CA
Temp to Hire Position
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Bilingual English / Spanish Customer Service Representative
City, State or Zip Code: San Diego, CA
Position Type: Temp to Hire Position
Date Posted: 12/26/2018