Customer Service Representative - New York, NY
Branch ID: 5100
• Handle high volume of inbound inquiries (emails, phone calls, messages, etc.) from agents and GO personnel regarding agents' tax forms including providing reissues of tax forms, answering basic tax questions, providing missing ledgers for tax form reconciliation, and documenting returned tax forms.
• Respond to various agent ledger inquiries – use established procedures to assist with resolving standard inquiries (emails, phone calls, messages, etc.) from agents and GO and HO personnel regarding various agents ledger activity. Seek assistance from more knowledgeable personnel for non-standard inquiries.
• Review and provide requested information to process forms related to unemployment claims, Department of Labor requests, verification of employment and wages from varying financial institutions.
• Input routine financial transactions to agents ledgers.
Call center experience
The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.
New York, NY
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Customer Service Representative
City, State or Zip Code: New York, NY
Position Type: Professional Position
Date Posted: 1/22/2019