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Customer Service Representative - Anderson, SC

Branch ID: 1110

Pay Rate/Salary: $12.00 - $13.00

The Customer Service Representative plays a key role in handling day to day customer interactions and order management as related to fabrics, trimmings, and wall coverings across all of our brands. Responsibilities include, but are not limited to:

  • Extensive phone and email communication with customers, showrooms, and sales representatives
    • Participation in a contact center queue is required, as is the ability to work in conformity to the guidelines and metrics set forth by Kravet Inc.

  • Respond to general inquiries regarding product specifications, pricing, availability, and inventory levels, along with web help and chat support
  • All aspects of order management: initial review and entry, changes to existing orders, and proactive follow-up, including sample requests and product returns / claims
  • Take ownership of difficult and/or complicated situations as they arise, demonstrating professionalism at all times while working to resolve the matter at hand
  • Exercise critical thinking and use good judgment to balance customer satisfaction and the best interests of the company
  • Provide inter-departmental support to other business areas as necessary
  • Maintain familiarity with our product lines and collections, across all brands
  • Strong awareness of and ability to follow company policies and procedures

Requirements:
PC literate with proficiency in Microsoft Office, specifically Outlook, Word, Excel, and Right Fax Prior experience using Oracle or a similar EBS system is a plus Superior written and verbal communication skills Must be able to work thoughtfully and thoroughly with a continuous attention to detail Ability to learn quickly and retain a wide range of small details concerning multiple product types, tasks, system processes, issues, and/or projects Excellent time management, organizational, and follow-up skills Comfortable multi-tasking, or, pivoting between tasks on the fly as the need arises Willingness to learn new product, procedures, and processes as business needs change A friendly attitude with the ability be a team player and stay self-motivated in a fast-paced environment Qualifications: 2+ Years in a Customer Service role in an office or call center environment Experience working for a service-oriented company An interest in Home Furnishings and/or the Interior Design industry

About Staffmark

The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.

Job ID:
95417

Branch ID/Name:
1110

Location:
Anderson, SC

Category:
Customer Service

Job Type:
Temp to Hire Position
Industry
Customer Service

Posted:
2/07/2019

Apply for this Position

Customer Service Representative

City, State or Zip Code: Anderson, SC

Position Type: Temp to Hire Position

Date Posted: 2/07/2019