Bilingual English/Spanish Customer Success Advocate - San Francisco, CA
Branch ID: 3277
Seeking Four Customer Success Ambassadors to join our growing team in San Francisco. These associates will be providing global customers with support in a financial environment. Bilingual English/Spanish (written/spoken) is required. These roles all have long-term potential to be converted. A background working in a financial institution is a plus, but not required.
Schedule is flexible – it can be standard 8-5, Four 10 hour days, or even swing shift or graveyard; the team can accommodate part-time personnel on the swing/graveyard shift – some remote work is possible after demonstrating success following training.
This person will be helping customers use their financial services. They will find answers to problems, help explain benefits, and streamline the onboarding process as much as possible.
Customer Service Oriented and Patient
Excellent communication skills (phone, e-mail, or online chat)
Fluency in Spanish & English (written and verbal)
Experience with Zendesk, Jira, Slack, Confluence, and the Google Suite are all ideal – but experience with any CRM or Office products is acceptable
Experience within financial services is also a plus, but not required.
Answer calls, emails, and chat to make sure customers are successful
Escalate problems as needed
Coordinate with both customers and stakeholders on problem-solving
Promote teamwork and a positive environment
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records
Customer Service Oriented and Patient -Excellent communication skills (phone, e-mail, or online chat) -Detail-oriented -Collaborative -Fluency in Spanish & English (written and verbal) -Experience with Zendesk, Jira, Slack, Confluence, and the Google Suite are all ideal Ã¢â¬â but experience with any CRM or Office products is acceptable -Experience within financial services is also a plus, but not required.
The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.
San Francisco, CA
Temp to Hire Position
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Bilingual English/Spanish Customer Success Advocate
City, State or Zip Code: San Francisco, CA
Position Type: Temp to Hire Position
Date Posted: 2/11/2019