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Administrative Support Specialist - Nashville, TN

Branch ID: 5012

Pay Rate/Salary: At least: $14.00


The job of the Hearing Support Specialist is to provide administrative support to the Hearings Department and Front Office Administration Team. The Hearing Support Specialist should be familiar with standard practices and procedures within their job role. The Hearing Support Specialist will be responsible for administrative duties such as the following: processing incoming mail, sorting, batching, scanning, faxing, typing correspondence, and email communication to clients for unemployment hearings and hearing determinations. The position requires an individual who can work in a fast-paced, time-sensitive environment.


  • Receive and process incoming mail daily
  • Sort decisions daily
  • Analyze and review each decision to determine win, loss, non-charge, monetary, non-scans
  • Batch decisions for indexing to Onbase
  • Provide support to assigned Hearings Analyst team to include: processing all unemployment hearings to be sent to clients via email, fax, or shared file, typing correspondence for documentation submission via UPS/FedEx, appeal losses, and appeal wins within (24) hours of receipt
  • Responsible for checking emails and forwarding client questions to Hearing Analysts promptly
  • Escalate client concerns to management
  • Process withdrawal requests at least (1) business day prior to the hearing
  • Check all outgoing faxes (1) hour prior to departure. All pending faxes should be brought to management's attention
  • Keep all hearings and hearing determinations organized in trays or folders
  • Other Duties as assigned

1 Year Administrative Assistant or Customer Service Experience preferred. Must be proficient in MS Office Suite, Outlook, TNC Claims Management Systems, and Internet.

About Staffmark

The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.

Job ID:

Branch ID/Name:

Nashville, TN

Admin - Clerical

Job Type:
Temp to Hire Position
Admin - Clerical


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Administrative Support Specialist

City, State or Zip Code: Nashville, TN

Position Type: Temp to Hire Position

Date Posted: 2/13/2019