Dispatcher - Pikesville, MD
Branch ID: 2517
Pay Rate/Salary: $19.00 - $22.00
A leading manufacturing company located in the Jessup, MD area is looking for an ambitious candidate to promote the continuation of our quality reputation and focused growth. The primary responsibility of this role is to work with the Installation Coordinator on manpower sharing opportunities to increase productivity and provide the highest level of customer service to our clients.
- Receive incoming telephone calls. Assess and dispatch service calls. - Provide feedback to the call center for call loading improvements and customer concerns. - Provide field team with parts support to help minimize return trips. - Assist the field team with call overloads and direction. - Prioritize and determine best available technician to complete job. - Ensure proper communication with customer to gather all pertinent information for service call. - Provide administrative/back-up assistance to Service Supervisor. - Perform other assignment as directed by manager in support of service operations.
Skills or experience with personal computers, including electronic E-mail, personal scheduling, work processing and electronic spreadsheet skills (MS Office) - Excellent written and verbal communication skills required. - Self-motivated, requires minimal supervision. - Excellent leadership skills. - Knowledge of security hardware industry required. - Ability to customer service orientated. - Ability to handle multiple priorities. - Ability to work in a deadline driven environment. - A valid state driver's license, without restrictions, is required for this position. - Associate degree in a technical field preferred. - 2 years' service management/call center/field service experience preferred.
The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.
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City, State or Zip Code: Pikesville, MD
Position Type: Temporary Position
Date Posted: 3/06/2019