Technical Support Call Center Representative - Antioch, TN
Branch ID: 5568
Pay Rate/Salary: $17.00 - $17.25
Staffmark loves matching great people to great jobs. Staffmark is hiring tech savvy Premier Support Solutions Representatives at Asurion in the Nashville area. This job offers steady work, direct-hire/permanent opportunities and a chance to work in a fun and fast paced work environment. It also offers the opportunity to Work at Home in the future.
Our Premier Support Solution Representatives are the front-line support for more than 300 million customers. As a Technical Support Representative, you will:
- Maintain exceptional customer service while providing technology solutions for customers' inquiries about hardware, software OS, apps, and compatibility
- Remotely support multiple technology devices across Windows, Android, Blackberry OS, Apple iOS
If you can identify with the following, then Asurion wants you!
- Are you a tech-curious person?
- Can you put the customer first?
- Are you a team player?
- Are you dedicated to problem resolution?
- Are you patient and possess exceptional/empathetic listening skills?
- Can you adapt your knowledge to unfamiliar situations?
- Do you approach challenges with a positive attitude?
To be considered for the position, please complete the pre-assessment below, and send your resume to email@example.com
The following video link illustrates the fun and excitement employees have at Asurion!
Have you preregistered with Staffmark? If not, then complete our super fast registration at www.mystaffmark.com. Existing Staffmark registrants can update their current information via this same link. You are now even closer to a multitude of job opportunities!
Working knowledge or ability to learn multiple hardware platforms and operating systems, including: -Windows, Android, Blackberry OS and, Apple IOS, wireless technology, wireless equipment and applications -Ability to troubleshoot reported problems on hardware, software, OS, applications and device compatibility -Strong decision making and problem solving skills -Excellent computer skills (of course) -Excellent voice and interpersonal communication skills -Ability to retain the detailed information needed to solve complex problems -Good organizational skills and the ability to multi-task -Comfort with Web-based tools and search engines -The patience to adapt to varying customer knowledge and skill levels Minimum requirements: -High school diploma or GED -MUST be Flexible to work all shifts as required (evenings, weekends, and holidays) -1 year of previous customer service experience -Pass pre-employment assessment -Willing to submit a pre-employment drug screen
The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.
Direct Hire Position
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Technical Support Call Center Representative
City, State or Zip Code: Antioch, TN
Position Type: Direct Hire Position
Date Posted: 3/12/2019