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Help Desk Representative - Cincinnati, OH

Branch ID: 103

Pay Rate/Salary: At least: $13.50

Staffmark has partnered with a great company in Cincinnati to recruit a Help Desk Representative! This is a temp-to-hire opportunity with a fast-growing company that offers tons of room for growth and advancement. If you are tech savvy, good with computers, and enjoy troubleshooting, we are looking for YOU!

Position Summary:

  • Answering inbound phone calls and troubleshooting technical concerns
  • Assisting internal customers in a courteous and professional manner
  • Provide remote technical support via phone or other media as required for various hardware and software applications.
  • Complete and document all call in the form of service tickets
  • Escalate and monitor tickets through support layers until issue resolved
  • Communicate technical analysis and resolution through written documentation
  • Problem solving with employees
  • Maintain and establish Call Center metrics

Contact Staffmark today to join our team!!


Requirements:
Must have one year of experience in a technical support setting and/or equivalent education Must be proficient in all Microsoft applications Must have strong communication skills, verbal and written

About Staffmark

The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.

Job ID:
98619

Branch ID/Name:
103

Location:
Cincinnati, OH

Category:
Customer Service

Job Type:
Temp to Hire Position
Industry
Customer Service

Posted:
4/09/2019

Apply for this Position

Help Desk Representative

City, State or Zip Code: Cincinnati, OH

Position Type: Temp to Hire Position

Date Posted: 4/09/2019